Our Team members are anonymous precisely because they want to have a life outside of their work. For now, at least, this system we are offering is so new that we are receiving hundreds of emails and calls per day. We know that our names could easily be tracked down via the internet and we would be bothered at home just as our friend and customer Jimmy, featured in one of our testimonial videos, has been called incessantly for information. He has been distracted by endless calls, most from people who simply want to know the "How's" of our system without paying for it.
So why not answer all phone calls so people can have their questions answered?
We would be answering calls all day, mostly about questions already answered on the website. Or, we could pay someone who knows nothing to answer calls and give pat answers to callers, but to what gain? We instead have chosen to keep our personal lives intact and answer as many emails as possible while we fill orders and keep our costs of doing business low. This is how we make the system affordable in the first place.
Why not give an office address?
We don't have a showroom where a salesperson or agent to discuss our product. We have a warehouse from where we ship and our office is essentially confined to a number of wireless mobile laptops from which our team can answer emails, handle orders, etc.
These are tough business decisions we know and it is likely our anonymity will cause us to lose a few sales. Overall, though, we are sufficiently busy and striving for ways to give our customers what they need. We want to please everyone, but we can't. Thanks for your question Ann.
-DSE Team
The information I have been getting indicates that the glycerine in the WVO is a problem for unmodified diesel engines. How does your product and system handle that? -Barry
Barry,
Thanks for your question. Glycerin is to vegetable oil fuels what parrafin is to petroleum diesel. Parrafin burns up easily in the high compression explosion of a diesel engine just as glycerin easily burns up in the high compression explosion. The concern over glycerin is that it is the primary ingredient that makes the oil viscosity so high. Bio-diesel removes it, we thin it out so it can spray properly through the injectors. Either way it's not really an issue. Personally, we prefer to burn it (glycerin) up rather than try to dispose of hundreds of gallons of it every year as is the case with bio-diesel.
-DSE Team
I have received the package and made the first tank full. It seams to run good but is there any thing that I should be looking out for like carbon buildup , or ect..
-Richard
Richard,
It would be a good idea, as with any alternative fuel to monitor you engine closely. The simplest way is to remove several or all injectors, inspect them closely before using the fuel, and then check them again after 5,000 miles or so. Excessive buildup on the tip that could reduce a uniform spray pattern would be a sign of concern. Depending on the mileage on those current injectors, you could expect to see some buildup already. Even petroleum diesel can cause this which is usually why an injector would need to be replaced in the first place. This is why a before and after comparison is ideal. Thanks...let us know if we can help.
-DSE Team
1. Have you had any problems with gelling of the vegetable oil in colder temperatures?
2. Have you had any studies on wear of engine parts or engine failure with your product? -Heath
Heath,
First question. No. Our fuel will not gel if it is mixed according to the ratios we recommend and, during winter, the winterizing issues are properly addressed.
Second, "studies" done properly under laboratory conditions are extremely expensive and costly. For a legitimate �experiment� one would have to have 100 vehicles running on DSE made fuel and 100 vehicles running on petroleum or another fuel as the control group. We wouldn't trust any �experiment� that didn't use a true and substantial control group. After monitoring performance and mileage for 6 months to 3 years, one would have to break down the engines of all the vehicles for a detailed physical inspection. We would love to do this, but do not have the resources.
Rather, we rely on our own diesel experts who have been using this type of mixture for years, some dating back to post war Germany. As such their input is less lab work and more real world experience. It is their own experience with fueling, driving, and inspecting engines over time that have led them to conclude that the fuel made with the DSE system and additive is of an equal or greater quality than any diesel fuel available.
-DSE Team
Will this work as a replacement for home heating oil? -Stan
Stan,
Anything is possible and certainly in principle it could but we have not tested the fuel made with our system for that purpose. Others are trying it though. If you do too, keep us posted on your results so we can inform others.
Thanks for your interest,
-DSE Team
How can I buy this in bulk? I need a lot and I might want to consider becoming a dealer. -Al
Al,
Thanks for your interest. We are discussing the potential for bulk sales and potential dealerships for our products. When we decide on a plan we will likely contact you and the many others. Also, keep an eye on our site for updates on this topic.
-DSE Team
Could you put me in contact with others who can vouch for your system? -David , FL
David,
It has been our policy early on to not give out any contact information regarding our customers. Due to the high volume of calls and emails we receive daily we know for a fact they would be inundated with calls, mostly from people who merely want free information on our system. This has already happened to the commercial PC repair company featured on our site.
We are, however, considering creating a forum for our users to openly discuss their progress with our system. Keep an eye on our site for updates.
-DSE Team
Hi,
Can your product work with (virgin) palm oil?
Thanks,
-Erick
Erick,
Any vegetable oil will work. Our additive mixes easily with any oil and will stabilize the fuel for a complete burn. A number of studies have shown that the preferred oils are peanut, soy, and canola, in that order. However, in principle, every oil will work. As long as you have a consistent supply of good oil, you're on your way to massive savings.
Can you use "new' palm oil with your additive, or does it have to be waste?
Of course. Our additive will mix and stabilize ANY oil. In Europe, our associates use new oil all the time and still save money over their $5 per gallon diesel at the pump. If you have access to cheap new oil we say God Speed! New oil is even better in that you probably wouldn't need the 2 stage sediment filters we show you in the manual. However, the simple 3rd stage filter would still be necessary, about $28 from a store near you. The manual will give you all the details, illustrations, etc. The video will show you the actual build of our simple "fuel station."
I live in northern Michigan and the winters here can be fairly extreme. On occasion it can be -10F to -20F ambient at night which is much lower with the wind chill factor. What is the lowest ambient temperature that this formulation effectively perform. At what ambient overnight temps will I need some sort of assisted starting technique and what are the chances during the cold months of my driving to work, parking the vehicle in the lot to soak for 10 - 12 hours and coming out only to find that it will not start. Please be honest in your response. I have never owned a diesel but the price of gasoline has me considering making the switch. -Kenneth
Kenneth,
The first thing you should know about diesels is that they ALL have less flexibility at starting when it is cold. Fuel thickening in cold temperatures is a challenge for ALL diesel fuel makers whether Petroleum based, Biodiesel, or even our fuel. In all cases, added thinning of the fuel is necessary. Unknown to most people is that, during the winter months, the refineries themselves thin out their own petroleum diesel to prevent such thickening.
Similarly, we have a section in our manual describing how you can safely thin out your fuel mixture even more than the standard mixture which performs well to just below freezing, just as Biodiesel or petroleum. By such scaled thinning as needed, your vehicle will run equal to any other vehicle using any form of diesel fuel at any given temperature.
Incidentally, when looking for a diesel in a colder climate, make sure it has an engine block heater. These are standard in many diesels sold up north since they allow the engine coolant, and therefore the engine, to stay warm all night. This makes for a much quicker start regardless of what fuel you are using.
How would I go about filling up a 30 gallon home made tank with diesel fuel for this product? Living in the States -Matt
Matt,
The waste oil (fuel) is ideally picked up from gracious restaurant owners in the same 5 gallon jugs that the oil comes in. You simply pour the oil into the reservoir (we recommend a simple 35 gallon plastic trash can in the manual, but any "tank" would do) and mix in the ratios of additives, stir, and pump the fuel from your reservoir, through your filters, and into your vehicle. 5 minutes to mix and pump about 30 gallons. All the details of how to construct our simple fuel station are described and illustrated in the manual.
Are there any customers in my area that can and/or would recommend your system? I'm now using BioDiesel and would very much like to "graduate" to straight VO. Thanks in advance for your assistance. -Bill
Bill,
Yes we have customers in your area but unfortunately it is our policy not to disclose any personal information from our clients just as we would never disclose your information. However, if you are already using Biodiesel you should consider doing yourself a favor and order the manual and additive. Assuming you already filter waste oil you collect, you would merely need to add the ingredients and our additive as the manual instructs and then fill up your tank. From that first tank on, you will never look back to Biodiesel. We've converted many Biodiesel fans to our simpler, cheaper, and equally performing fuel system. Looking forward to the opportunity to make you a convert as well. Happy driving,
You never spell out the other ingredients needed, nor have I seen a warranty for your products. Please explain. -Nick
Nick,
Naturally, part of our system is knowing what ingredients are needed and in what ratios as well as the inclusion of our necessary additive. The total cost of everything per gallon will be about 46 cents.
I have filled up my tank thousands of times at filling stations over the years but have never seen a warranty on the fuel I was purchasing. This is precisely because no one can guarantee that your vehicle won't suffer harm from their fuel. The reality is that poor fuel purchased at fuel stations the world over have eventually caused injectors clogging, fuel pump failure, filter clogging, etc. in diesel and gas engines. The difference in our system is that YOU make the fuel, monitor the ingredients, and YOU care about your vehicle more than anyone else.
Even a few fuel additive makers like STP claim warranties on their additives, but read their warranties closely. You'll see that they "guarantee" their product will not harm your engine and, if it does, they will pay for the repairs. The reality is that no one could ever PROVE that any additive hurt an engine with any degree of accuracy. Therefore, their entire warranty is merely a ploy to reassure their potential customer. We, on the other hand, will not waste your time making meaningless "warranties."
Clearly you are considering making your own alternative fuel, whether by running on pure veggie or Biodiesel or our system. In any circumstance, no one can possibly offer a warranty (even the Exxon down the street) because there are too many variables.
Your only sure bet is to pick an alternative system that suits your budget and lifestyle adaptation and then monitor your vehicle closely. If you suspect problems, discontinue use. You mechanic could be of great help in this regard. Give us a try and we bet you too will never go back to Petroleum diesel.
Many Thanks,
-DSE Team
Hi there, I just found your internet site and have some questions before I order. First, what is in the additive? I just purchased a new 2005 Jeep common rail diesel Liberty. One of it's selling points was that the factory added 5% biodiesel to the fuel tank. I contacted the company and was told it could run on 5% biodiesel but did not recommend any more than that. So, actually I would like to run 100% but am not sure if this would void my warranty or not. Can you tell me how your product is different than biodiesel and would this be safe to use in my new jeep? Also, if this is really so great why is it not selling better than biodiesel? Thank you for answering my questions.
-Terry
Terry, thanks for your great questions
The precise blend of ingredients in the additive is obviously restricted. Suffice to say it contains ingredients that help de-emulsify water that can find its way into any type of diesel fuel. It also has ingredients that help lubricate the pump, prevent gelling of the fuel, reduce the cold pour point, etc. As to the fuel operating in your vehicle, our fuel, as well as biodiesel will operate in any diesel. The reasons why car manufacturers are so slow to accept new fuels are many. Just look at how long the Europeans used airbags (20 years before Americans) and anti-lock brakes (10 years before Americans) before American car manufacturers installed them. American car manufacturers prefer the approach of allowing the consumer to progressively be the guinea pig for new ideas. European manufacturers typically spend the money to do their own research, then approve and recommend an idea. Even biodiesel has been approved up to 100% in their cars for years and is now only progressively becoming accepted by American companies.
As to voiding a warranty, the reality is that any manufacturer could void a warranty for the use of any additive as common as STP, Chevron's diesel additive, cetane boosters, etc. Any additive manufacturer who claims their additive is approved by a car manufacturer should provide that in writing. None will. We similarly can make no honest claims. The question arises, "How will they know?" If you tell them.
Our product is different than Biodiesel in that it requires no use of chemicals such as Lye and Methanol. Very dangerous indeed. (see our This is NOT Biodiesel link) The goal of Biodiesel is to remove the natural glycerin from the oil which then results in a thinner fuel more similar to petroleum diesel. However, wise German technicians like ours have found simpler ways to thin the fuel and stabilize it without the Biodiesel process OR the Vehicle Conversion costs (see our manual).
Why isn't this more popular than Biodiesel?
It's new to America. We're not just saying this. No one, apart from our informed customers, is making fuel this way in America. It is our belief that this method will soon dominate the home diesel making industry. Every mechanic and consumer we have demonstrated our fuel to has become an instant believer. We hope you will too.
